Inbound and Outbound Patient Calling
The Inbound and Outbound Patient Calling Department at NPB Health ensures effective communication and engagement with patients through timely, professional, and compassionate interactions.
Our Patient Calling Department combines advanced calling systems with personalized service to strengthen patient relationships and improve healthcare outcomes. Whether for appointment reminders, follow-ups, or outreach, our team handles every interaction with care and professionalism.
Service Features
- Appointment reminders and confirmations
- Patient follow-up calls
- Clinical outreach campaigns
- Patient satisfaction surveys
- Inbound call handling
- Multi-language support
Key Benefits
- Reduces no-show appointments by up to 30%
- Improves patient satisfaction scores
- Enhances clinical outcomes through follow-up
- Increases appointment adherence
- Strengthens patient-provider relationships
- Supports population health initiatives